Customer service and call center jobs can be challenging. It takes a special set of professional and personal skills to be able to successfully connect with people through a screen or telephone and provide them with exceptional customer service solutions. When most people think of a call center, they picture a large room full of… Read more »
Dealing with rejection is never easy. Whether it’s a personal or professional situation, rejection can be a huge blow to your ego. Preparing for an interview for a job you’re very excited about takes a lot of hard work. It’s an exciting time in your life when you finally find a job that you’re truly… Read more »
Dear Employees, I want to acknowledge the uncertainty and anxiousness being created by the global health challenge we are facing. The concern for own personal health and for loved ones around us drives us to seek information, answers to questions and actions we can take individually. It’s important for us to maintain perspective and listen… Read more »
Knowledge, skills, and abilities are all terms that are commonly used interchangeably by HR professionals. Although these terms are all inherently interrelated, there are subtle differences in their meanings that need to be acknowledged when they’re applied to specific recruitment strategies for each business. These terms are so similar and popular amongst hiring managers that… Read more »
Although “ghosting” is a relatively new term that has recently popped up in the online dating world, the concept of it is nothing new. Ghosting is when someone you’re dating suddenly breaks off all communication with you, refusing to answer your calls, texts, or private messages. In extreme cases, they may have even completely deleted… Read more »
As far as the customer service industry goes, there’s no question that call centres have the highest employee and customer turnover and attrition rates. Customer service jobs can be cut-throat and the harsh reality is that not everyone has the thick skin, talent, or tenacity to stick it out. But a high turnover rate is… Read more »
Every experienced recruiter knows that there are three primary recruitment times of the year: January when everyone is making their New Year’s resolutions, June when a lot of university and college graduates are looking for full-time jobs, and December when the holiday season hits. Since the holiday season is quickly approaching, it’s only fitting for… Read more »
Whether you’re unemployed, underemployed, or seeking a change that offers more responsibility or higher pay, January is the best time to begin your new job search. After all, the demand for employees in Canada is higher than ever thanks to a four-decade low in the national unemployment rate. With restful holidays behind you and a… Read more »
Everyone is looking ahead to find out what the hottest recruitment trends will be for 2018. Leading staffing agencies and companies in particular are paying attention to the following areas. 1. Candidate Experience Today, it isn’t enough to select the right person. Companies know that by giving potential job candidates the very best experience, they… Read more »
Warehousing employment isn’t historically a demanding field, but the importance of warehouse staffing is increasing with the rise of e-commerce businesses across the globe. With more and more people shopping online during the holidays and throughout the year, distribution centres and warehouses have become high in demand, and so have their staff. Are you looking… Read more »
