One of the perpetual challenges facing call centres is the constant need to find staffing solutions. Call centre careers are challenging and there is no proving formula for retaining talented employees. As a result, managers are often heavily occupied searching for and interviewing applicants for call centre jobs rather than being able to devote their time to actually running the business. This is where recruitment agencies can come in to play. A call centre recruitment agency or employment agency provides several key services that can offer relief to employers and improve the overall quality of hiring.

Call Centre Staffing and Recruitment Services

Talent Management
Call centre staffing agencies know how to evaluate people in order to ensure you get genuine candidates rather than applicants. By parsing over resumes, performing initial interviews, and otherwise assessing personal qualities, recruitment agencies can provide important gatekeeper services that attract and send over only the best candidates.

One Agency, Multiple Avenues
A single recruitment agency is like a central hub with lines and connections going out to different industries, boards, and applicant pools. Rather than spread yourself thin trying to create a job posting on every platform, using a staffing agency lets you get the most results from your investment. We know where to find the best talent and can bring it to your doorstep.

Saving Time, Money, and Energy
Filling a call centre job posting is hard work that consumes both financial and personal resources. Allowing many recruitment duties to be performed by a call centre employment agency lets you deal only with the most recommended candidates. This frees up money that might be lost training employees that don’t work out and gives you more time to focus on what you’d rather be doing: managing your call centre and improving your business.

Resolve Recruit is one of the leading employment agencies in the Mississauga, Brampton, and Toronto areas. We have over 20 years experience in recruiting for the unique needs and challenges of call centres. In addition providing call centre staffing solutions, we can match skilled workers with recruiters for temporary and direct-hire positions across a variety of other industries. Learn more by contacting us at, or call (905) 568 8500.