Knowledge, skills, and abilities are all terms that are commonly used interchangeably by HR professionals. Although these terms are all inherently interrelated, there are subtle differences in their meanings that need to be acknowledged when they’re applied to specific recruitment strategies for each business. These terms are so similar and popular amongst hiring managers that… Read more »
Although “ghosting” is a relatively new term that has recently popped up in the online dating world, the concept of it is nothing new. Ghosting is when someone you’re dating suddenly breaks off all communication with you, refusing to answer your calls, texts, or private messages. In extreme cases, they may have even completely deleted… Read more »
Trying to recruit for hard-to-fill positions is, well, extremely hard. Job recruiters and hiring managers nowadays truly have their work cut out for them. Finding qualified and suitable candidates to fill certain positions is almost impossible. There are countless reasons why certain roles in your company are harder to fill than others. The reality is… Read more »
As far as the customer service industry goes, there’s no question that call centres have the highest employee and customer turnover and attrition rates. Customer service jobs can be cut-throat and the harsh reality is that not everyone has the thick skin, talent, or tenacity to stick it out. But a high turnover rate is… Read more »
