Canada is an extremely diverse country that is home to a great deal of different languages. About 20% of the population speaks a language at home other than English or French, which means that there are over six million people who are most comfortable interacting in a language other than the nation’s official tongues. Due… Read more »

Canada is a rich, multicultural nation that has a large number of bilingual job seekers that your company may wish to engage. Although hiring bilingual agents is largely the same as any other type of job, there are certain additional considerations that should be kept in mind in order to make the process more effective… Read more »

Call centre agents are often on the front line of customer interactions. Consequently, this means that their interactions with customers will have a strong influence in shaping their experience and overall willingness to do business with your company in the future. Having bilingual call centre or customer service agents is a good start to making… Read more »