Position: Receptionist Category:

Admin

City:

Mississauga

Province: ON
Branch Name: Mississauga Dress Code:
Branch Phone: (905) 5688828 Job ID: 5579
Pay Info: Order Type: DH

Position Title: Receptionist/Accounts Receivable


Location: Mississauga (Courtney Park & Dixie)


Shift: Monday to Friday 8am – 4:30pm


Position Summary


The Receptionist will also be responsible for minor housekeeping of the office such as ordering office supplies, managing the uniforms for service technicians and production team, and ensuring supplies are stocked throughout the office. Reporting to the Accounting Manager, the Receptionist is responsible for screening all incoming guests in person and routing all incoming calls and mail. Additionally, this role is responsible for assisting with accounts receivable by following up on client invoices and will also assist with scheduling by planning service calls and sending reminders to clients.

Position Responsibilities

Reception
• Meet and greet all incoming guests/customers in a friendly and professional manner
• Answer phone calls in a timely manner
• Manage voicemail and direct messages to the appropriate individuals
• Update holiday greetings for customers
• Ensure staff change phone messages with holiday greetings or when out of the office, as appropriate
• Monitor visitor sign-ins and ensure visitors are directed to the appropriate individuals
• Receive and distribute mail as needed
• Order all office supplies
• Ordering Uniforms from Supplier for Technicians

Accounts Receivable
• Assist with sending invoices to customers for payments and collections
• Assist with customer inquiries regarding invoices/payments
• Direct Deposits Daily

Scheduling
• Assist Maintenance Scheduler with confirming service activity appointments
• Pre-booking customer appointments for the completion of service work

Other
• Follow up with customers on open service quotations
• Order and manage Technicians’ and production staff uniforms from supplier, as needed
• Stocking up office supplies
• Other duties as assigned
Position Specific Behaviours
• Is accepting, cautious, and deliberate in approach
• Avoids friction with others
• Is a good team member who will be careful about making decisions
• Is friendly, sociable, and outgoing
• Genuinely likes people and enjoys working with them
• Is a good communicator, quite optimistic, tending to see the positive side of things
• Is relaxed, patient, steady and reliable
• Is good at, and likes, routine work
• Is predictable in performance and likely to be a consistent contributor
• Can maintain a balance between being independent and compliant
• Can follow rules but is also capable of showing some initiative

Qualifications & Skills
• Post-Secondary education in Business Administration is preferred
• 1 to 3 years’ experience in Reception or Administration required
• Strong knowledge of Microsoft Suite (Outlook and Word)
• Superior communication skills, both written and verbal
• Excellent customer service skills
• Strong interpersonal skills
• Ability to effectively manage multiple competing priorities
• High attention to detail