Position: IT Specialist Category:

Technical

City:

Newmarket

Province: ON
Branch Name: Mississauga Dress Code:
Branch Phone: (905) 5688828 Job ID: 5576
Pay Info: Order Type: DH

ROLE AND RESPONSIBILITIES

• Review, customize, enhance, and expand CRM using Vtiger software platform.
• Train Advisors, staff, and Management on using custom CRM.
• This includes managing users, generating reports (including ad-hoc), ensuring sufficient backups, Acceptance Testing, administering disaster recovery plans and creating support documentation for maintenance procedures.
• Design mobile apps
• Design quotation software
• Other projects as assigned. • Troubleshoot end user hardware and software issues. • Analyze end user requirements and make recommendations.
*Other duties as assigned.

Qualifications and Education Requirements

• Must have experience with Vtiger software.
• Must have experience designing mobile apps.
• Web design and coding experience would be an asset.
• Project management certification or experience preferred

Preferred Skills

• Ability to work well in a team environment and servicing IT users.
• Strong writing, troubleshooting and communication skills.
• Self-motivation, strong organizational skills, ability to multi-task in a fast-paced, dynamic environment.
• Strong problem-solving skills