| Position: | Customer Success Specialist | Category: | Admin |
| City: | Toronto |
Province: | ON |
| Branch Name: | Mississauga | Dress Code: | |
| Branch Phone: | (905) 5688828 | Job ID: | 5521 |
| Pay Info: | Order Type: | DH |
| About the role: • We are looking for a driven individual with a background in customer support and or technical support. • Manage on-boarding and product implementation for new customers joining the platform via remote consultation • Respond to customer support queries via email • Conduct scheduled live support sessions and webinars with customers • Provide strategic best practices for customers to utilize their subscription to the fullest • Enjoys problem solving and helping people • Assist customers with technical training • Create Help Centre documentation and technical content • Beta test new features prior to general release in the mindset of a customer • Advise on potential customer upsell opportunities • Investigate customer product issues. • Communicate and liaise between various departments (sales, development, etc.) on customer queries and issues Must Haves: • 1-3 years experience in a similar role or applicable position to the requirements of the role • Customer Support/Service Background • Results driven and Detail Oriented • Entrepreneurial spirit and is okay with ambiguity • Problem solving & troubleshooting skills • Patience with customers • Can craft simple and well thought out email responses • Adapts quickly to new technology and software • Must be comfortable with command lines and scripting • Compassionate and understanding • Willingness to learn and grow • Positive attitude |
