| Position: | Bilingual Order Management Representative | Category: | Clerical |
| City: | Mississauga | Province: | ON |
| Branch Name: | Mississauga | Dress Code: | |
| Branch Phone: | (905) 5688828 | Job ID: | 5511 |
| Pay Info: | Order Type: | DH |
| Resolve Recruit is currently recruiting for a Bilingual Order Management role in the Mississauga area. Responsibilities: • Provide outstanding customer service with a positive “can do” attitude. • Enter orders accurately and quickly for the Mississauga, Burnaby, and Moncton warehouses. • Provide first level technical help to customers. • Develop strong relationships with customers over the phone. • Develop intimate knowledge of customer pricing. • Provide accurate price, delivery, and backorder reports to customers. • Effectively process QC reports and RMA’s, ensuring that our Return/Warranty Policy is adhered to. • Develop intimate knowledge of competitors’ products, as well as know their general pricing positions and technical advantages and disadvantages versus the company’s products. • Aid in the promotion of the TEAM environment within the Customer Service staff. • Any and all other duties that add to the sense of team and make the company an enjoyable and rewarding place to work. Qualifications required: • Fluently Bilingual in both English & French Language • Strong phone contact handling and communication skills • Strong social skills and the ability to get along well with others • Experience with ERP systems • Ability to multi-task, prioritize, and manage time effectively • Proficient in Microsoft Office (Word, Excel, Outlook) • Post-secondary diploma/degree required • Industry/Electrical experience would be an asset |
