Position: Customer Service Rep- Edmonton Category:



Branch Name: Mississauga Dress Code:
Branch Phone: (905) 5688828 Job ID: 5343
Pay Info: Order Type: DH

Key responsibilities
• Entering the customer’s sales orders in the company’s ERP system and providing customers with order acknowledgements.
• Ensuring proper follow-up of any credit hold or profit hold issues that may delay a customer’s order.
• Applying fist in, first out (FIFO) rule when selecting product in the inventory system
• Selecting the transport company offering the best quality/price ratio that meets the needed requirements.
• Prepare transport quotations
• Ensuring that all required documents for transportation are available and attached to the order (MSDS, certificate of analysis, etc.)
• Managing any problematic situation that may delay order delivery to the customers
• Producing daily invoicing to customer for orders that has been ship
• Maintain customer information accuracy in the system
• Performing the monthly consignment warehouse inventory reconciliation for assigned customers participating in the consignment program.
• Ensuring after sales service by taking care of non conformities, return of merchandise, credit note and others
• Generating and completing the processing of direct supplier shipments (where applicable) by interacting with the customs broker to provide the necessary customs clearance documentation to prevent any customs clearance delays that may impact customer orders.
• Entering Purchase Orders as required for Direct Shipment customers with inventory management and re-order report management when required.
• In the case of BULK shipments:
• Dispatching pick tickets to the various warehouses to ensure prompt and timely shipment.
• Generating the previous day’s customer invoices ensuring accuracy and making any resulting follow-up.
• Acting as the liaison between the customer and the various other departments within the company to prevent client dissatisfaction and to ensure that their inquiries are handled in a timely fashion.
• Contribute to the standardization, documentation and maintenance of working procedures to ensure optimization and consistency in the tasks execution and service provided.
• Provide internal support by executing any other assigned responsibilities, including the replacement of customer service colleagues, to allow to meet its service offering and/or to achieve the company’s stated objectives.

Required Qualifications:
• College diploma in a related field (customer service, logistics, transportation, customs, purchasing)
• 3 to 5 years’ previous work experience in a customer service, logistics, purchasing or inventory control position.
• Knowledge of inventory management principles
• Knowledge of custom principles and transportation
• Knowledge of logistic (rail and road transportation)
• Strong PC skills, including experience using MS Office, Outlook, ERP and Internet