| Position: | Bilingual (English / Mandarin) CSR | Category: | Admin |
| City: | Toronto | Province: | ON |
| Branch Name: | Mississauga | Dress Code: | |
| Branch Phone: | (905) 5688828 | Job ID: | 5310 |
| Pay Info: | Order Type: | DH |
| SUMMARY: Our client is looking for someone who is: • Passionate about customer service and elevating the overall customer experience • Driven and self-motivated individual who wants to have an impact and thrives with little supervision • An Individual who is extremely meticulous, cares about their work and has a positive and energetic attitude Primary Responsibilities: • Provide knowledgeable answers to questions about claims information, prescription medication coverage, confirm client eligibility, advise and communicate how to use claim plan benefits • Deliver reliable solutions to our customers with a sense of urgency and sound judgment • Communicate with customers via phone, email and chat • Research required information using available resources • Manage and resolve customer complaints • Identify and escalate priority issues • Data entry in various platforms Qualifications & Skills • Completed high school diploma or higher • Post-secondary diploma/degree an asset • Some experience in a call center or customer service environment • Punctual and committed to work schedules • Strong computer skills and comfortable working with different applications simultaneously • Excellent interpersonal, verbal and listening skills to interact courteously with internal and external customers, both by telephone and online • A quick-learner with the ability to perform in a fast-paced environment • Excellent conflict resolution skills to resolve customer issues • Consistently organized, great attention to detail and a multitasker |
