Position:Bilingual CSR - WaterdownCategory:

Admin

City:

Hamilton

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5264
Pay Info:Order Type:DH

Job Overview
The Bilingual Customer Service Agent is required to represent the company in a positive and professional manner in all dealings with external and internal customers. The employee will actively promote the products and services of the company at every opportunity while providing the level of service that exceeds our customer expectations. This individual must serve as a contributing member of the Customer Service team while championing company’s Mission and values.

Responsibilities
• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify company’s Values: Integrity, Accountability, People, and Performance.
• Process customer orders received by telephone, fax and EDI. Provide acknowledgement and confirmation of receipt to the customer
• Respond to customer inquiries regarding product information, pricing availability, delivery dates, shipping, product returns, credits and collections, and general administrative issues
• Research and resolve billing issues and shipping discrepancies, gather documentation and complete various forms for resolution
• Maintain filing of customer records including purchase orders, spec sheets, delivery profiles etc.
• Partner with Logistics Team and contact customers to arrange for delivery of medical products
• Provide weekly/monthly reports on open orders as required Actively participate in team and company meetings
• Attend workshops and training sessions, read product bulletins; company and industry literature and department update information
• Participate in the development and administration of continuous improvements within the department
• Other duties as assigned by Manager
• Abide by and support the policies set forth in the company’s Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by operations from time to time, is a condition of continued employment
• Conduct work in compliance with all laws, rules, and regulations and in accordance with company’s high ethical standards
• Report any violations of these policies and procedures to corporate management or in the manner outlined in company’s Ethics Hotline Policy

Knowledge & Skill Requirements
• Bilingualism (French and English) required
• Strong administrative skills
• Excellent organizational, analytical and communication skills (verbal and written) Ability to handle multiple tasks while ensuring a high level of focus on detail and
accuracy
• A working knowledge of computer systems (Microsoft Office 2000 – Word, Excel) and customer database systems is essential
• Encounters a variety of people and personalities when interacting with customers and sales representatives and must maintain a positive, professional image at all times
• Attention to detail is paramount to ensure accurate processing of product requests and shipping information that varies between customers
• Post-Secondary Education Required or University Degree Preferred
• Minimum two years working experience in a call center/customer service environment
• Experience in the medical field is an asset Bilingualism (French and English) required