Position:Customer Service RepresentativeCategory:

Admin

City:

Oakville

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5200
Pay Info:Order Type:DH

SUMMARY
Customer Service Representative is responsible for managing the customer experience by providing service and sales support to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter Purchase Orders.
• Respond promptly to a high volume of phone and email inquiries.
• Manage assigned accounts to ensure that commitments are met.
• Maintain detailed knowledge of special promotions and customer pricing programs.
• Process RGA’s for customers.
• Generate credit notes as required for pricing or warranty considerations.
• Process warranty returns.
• Resolve shipment discrepancies.
• Provide product information to both dealers and homeowners.
• Coordinate customer requirements with the operations, shipping, and sales teams.
• Other duties as assigned.

QUALIFICATIONS

• A minimum of 3 years’ experience in a Customer Service role.
• A proven track record of working with customers.
• Ability to prioritize and utilize good judgment in problem solving.
• Excellent verbal & written communication skills.
• Proficiency in Microsoft Office, particularly excel.
• An aptitude and desire to continuously learn new products.