Position:Team Lead Commercial Insurance Category:




Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5109
Pay Info:Order Type:DH

POSITION SUMMARY: Commercial Lines Manager will be handling all matters relating to the staffing, retention and supervision of a commercial lines team. This candidate will be responsible for overseeing the daily work flows of team members and provide day-day-day direction, instruction and guidance to ensure company and team goals/objectives are being met. The book of business handled within the unit consists mainly of Construction, Realty and Manufacturing and range from small to large-size accounts. The successful candidate must be highly motivated and have the ability to work in a fast-paced environment.

• Act as liaison between Masters’ principals and a commercial lines team
• Perform Human Resources function, namely:
o Time and Attendance requests
o Recruitment:
? Determine the needs of personnel in the unit
? Participate in the recruitment phases with Human Resources to find a suitable candidate
? Provide projections for additional personnel needs
o Performance Management:
? Participate in setting department goals and effectively communicate department goals to team members
? Conduct all year-end and mid-year performance reviews
? Work with team members to set their own individual goals and establish how and when goals will be reviewed
• Foster an environment of communication, feedback and coaching:
o Provide advice and/or feedback to team members
o Establish and maintain regular team meetings to encourage team members to share opinions and new ideas
o Listen to team members’ feedback
• Maintain high level of knowledge and good business practices:
o Ensure Masters’ ethical way of doing business is adhered to and best practices are always maintained
o Identify any gaps in a team member’s job knowledge or skills and make recommendations to close the gaps
o Encourage all team members to participate in available training and education programs
o Monitor that team members are effectively and correctly applying any new learning
o Provide training to team members as necessary
• Develop and promote positive team dynamics:
o Create and maintain a positive work environment built around trust, honesty, open communication and creative thinking
o Maintain healthy group dynamics
• Encourage a cohesive team effort in achieving team goals
• Engage with team members to gather their input and opinions
• Ensure team members are treated fairly
• Intervene when necessary to aid the team in resolving issues
• Responsible for monitoring the department’s account receivables
• Regulates the Commercial File Audits which are a requirement of the Errors & Omissions Insurance Carrier

• Three (3) to Five (5) years of experience handling commercial accounts and managing a commercial lines team within a brokerage and/or Insurance Company
• University Post-Secondary Education Completed
An Asset:
• RIBO Licence
• Knowledge of construction insurance
• CIP and/or CAIB designation
• Familiarity with The Agency Manager (TAM), and/or Compu-quote