Position:CSR / Order Desk Category:

Clerical

City:

Richmond Hill

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4924
Pay Info:Order Type:DH

Responsibilities & Duties
• Primary telephone contact for all Hospitals and Clinics.
• Input product orders from Hospitals and Clinics into the computer system and ensure that all deliveries are made in a timely fashion.
• Handle invoice inquiries from customers.
• Provide proof of delivery for any deliveries that are in question.
• Ensure that customers’ back orders are filled quickly.
• Report any problems to the National Customer Service Manager for resolution.
• Perform home care and customer care duties as necessary.
• Process returns for hospitals. Review open returns with QA on a monthly basis
• Call home patients and monitor their dialysis supply utilization.
• Handle and process returns and credits relation to home patients
• Handle and process requests for travelling patients when necessary.
• Reception relief during lunch and break periods.

Education and Experience
• Minimum - high school diploma. College/University Degree preferred.
• Minimum 2 years customer service experience in healthcare industry
• Excellent oral and written communication skills
• Proficient with Microsoft Office
• Must be self-motivated and capable of performing their responsibilities without direct supervision
• Ability to multitask and cooperatively work with a variety of departments
• Bilingual (French and English) preferred