| Position: | Sr. Technical Business Analyst (French-English) | Category: | Admin |
| City: | Toronto | Province: | ON |
| Branch Name: | Direct Hire | Dress Code: | |
| Branch Phone: | (905) 5868828 | Job ID: | 4761 |
| Pay Info: | Order Type: | DH |
| Currently looking for Senior Technical Business Analyst to work in a consulting environment, dealing with various software development projects. You will be a well-rounded individual with maturity, vision, and a depth of experience that allows for grasping issues quickly and making educated, critical judgements in the absence of complete information. Location: Montreal, QC Salary: $85,000 - $95,000 per year What will you do? • Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information • Assess, handle and triage incoming calls and initiate outbound calls to service partners • Provide on trip assistance to clients as required: o referrals for medical care o airline flight arrangements o hotel arrangements • Take notice of new claims pre and post trip and provide guidance on benefit elegibility • Demonstrate commitment to taking ownership and accountability of client problems at first point of contact • Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients • Protect the client’s need for privacy and confidentiality according to established guidelines What will you need to be successful? • Must be fluently bilingual in both French and English, written and spoken • Travel claims knowledge considered an asset • Have superior communication skills, written and oral • Have superior analytical thinking skills • Be able to adapt to fluctuating call volumes and have ability to prioritize work to optimize efficiencies • Be adaptable to change (policy interpretations, workflows/processes, schedule changes) • Have superior decision making abilities in time sensitive situations • Be able to empathize with clients and manage sensitive situations with maturity and respect • Be able to assess the urgency of each individual situation and act accordingly If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation or advise if you may know of anyone that might be interested. Please also indicate a good time for me to call you or feel free to contact me ASAP. Looking forward to hearing from you! |
