Position:Bilingual Client SupportCategory:

Technical

City:

Mississauga

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4705
Pay Info:Order Type:DH

• Providing players with effective and timely first level account support such as passwords, fund transfers, account set up and privileges and connections
• Handling inbound customer requests via email, telephone and chat both in English and French
• Using internal tracking system, document and track the nature and scope of issues and actions taken to resolve the call
• Escalating issues that cannot be resolved by first level per internal protocols
• Providing players with accurate information regarding game guidelines and rules
• Assisting fraud and security agents with related issues

Qualifications:

• Excellent communication skills, both written and verbal in both French and English
• Minimum 1 year customer service experience in a Customer Service environment
• General computer experience required, including the ability to type and navigate the internet
• Must be a team player and have an aptitude for learning new technology
• High energy with the ability to take charge and show your creative side
• Available to work on rotating evening shifts (4pm-12am or 12am-8 am)