Call Centre Recruitment Tips: Hiring the Right Agent for Your Call Centre


Call centre recruitment is a job on its own—call centre staffing has a notoriously high turnover rate, which can be a nightmare for recruiters. How can you handle constantly hiring for a call centre when you have several other responsibilities to take care of? Fortunately, there are call centre recruitment agencies available to help when you are hiring call centre agents. They’ll use specialized call centre recruiting strategies to find the best candidates for you so that you won’t have to worry about finding a replacement agent every few months. If you want some insight into how call centre staffing agencies find and hire the best applicants, keep on reading for some call centre recruitment tips.

Call Centre

Create a Profile Based on Your Most Successful Agents

When you get the first set of applicants, you’ll have to vet them to see whether they’d be a good fit for the job and for your company’s work environment. For an easy way to tell who’d be a good choice, create a profile based on your best-performing employees. Look for similarities in experience and personality in potential candidates to ensure you make a good hire.

Ask the Right Questions

It’s extremely important to ask the right questions and to ask each candidate the same ones. Have a standard set of questions for the interview process. This will make it easy to compare each applicant’s responses and assess who has the qualities you desire.

Be Specific about Your Requirements

You want to attract a qualified bunch, so make sure you’re extremely clear about your requirements and specifications. The more upfront you are, the more likely you are to receive applications from those who are adequately qualified.

Conduct Initial Interviews Over the Phone

You’re hiring agents for your call centre, so naturally, you’ll want to get a sense of your candidates’ phone manners. What better way to assess their phone etiquette than by interviewing them initially over the phone? Representatives don’t have the luxury of communicating with customers face-to face, so they need to have exceptional verbal communication skills. Conducting a phone interview is the perfect way to gauge their abilities.

Get Help from Professional Call Centre Staffing Agencies

Recruitment is a vigorous process, and it takes a lot of time and effort to find quality candidates. If you need temporary employees, then you’re likely understaffed already or on the verge of needing a lot more help. With all that’s going on, the last thing you probably have time for is searching for and assessing candidates to help you. That’s where call centre staffing agencies come in. Let Resolve Recruit Inc. take the reins and find the ideal seasonal staff members for you. We’ve built relationships with a wide variety of clients over the years and can guarantee we’ll be able to find the perfect candidates for your company. Contact us today to learn more about how we can make your seasonal recruitment a breeze.