Considering Canada is a multicultural country, it makes sense that bilingual customer service jobs are in such high demand here. As an employer, you should value candidates who have a lot of unique skills to bring to the table. Hiring candidates with excellent verbal and written communication skills in multiple languages is a huge asset for your business and your customers. English, French, Spanish, Italian, Mandarin, and Cantonese are some of the most widely spoken languages in this country, so it’s important to hire people who are fluent in as many of these languages as possible regardless of your industry. When it comes to creating appropriate bilingual customer service representative job descriptions to help you find the right candidates, Resolve Recruit Inc. can help.
What Is a Bilingual Customer Service Representative?
A bilingual customer service representative is someone who works in customer service and has the ability to communicate in multiple languages. In Canada, most companies prefer candidates who can proficiently communicate in both English and French since those are our two official languages.
However, if your company also caters to international customers, then it’s in your best interest to hire candidates who are fluent in other languages as well. In your job posting, be clear and specific about the language specifications that you’re looking for. List all of the languages that are required for the position.
Bilingual Customer Representative Job Posting
Bilingual customer service representative jobs come with a lot of demands. Not only do these candidates need to be able to speak multiple languages, but they also need to be able to communicate fluently via e-mail and live chat as well.
On top of that, bilingual customer service representatives also need to be accustomed to and respectful of the cultural backgrounds of the customers they’re serving. Having an in-depth knowledge of sometimes complex technical terms that are related to your industry is also important. These are all factors you should be looking for throughout the hiring process.
Average Salary of Bilingual Customer Service Representative
As with any other type of job, the more experience and skills a bilingual customer service representative possesses, the higher their salary will be. On average, starting salaries for customer service representatives is around $30,000 in Canada. However, the starting salary for bilingual customer service representatives is almost $41,000. And that doesn’t even include bonuses or sales commissions. According to PayScale, experienced bilingual customer service representatives can make upwards of $52,000 a year.
Bilingual Customer Service Representative Duties and Eligibility Criteria
Depending on the nature of the position and the company in question, the duties of a bilingual customer service representative could include a wide range of tasks. The job could involve taking orders, troubleshooting technical difficulties, meeting sales quotas, answering customer inquiries, data entry, verifying customer information, and so much more. To find the right candidates for your company, you need to create dynamic job postings that clearly communicate exactly what the job entails.
Resolve Recruit Inc. has worked with countless Canadian employers in the past 20 years to help them find the ideal candidates to work for their companies. Ultimately, your goal should be to create a viable and positive company culture while also ensuring customer satisfaction. By fine-tuning your hiring process, we can help you find bilingual customer service representatives who are the perfect fit for your business and your customers. Contact us today to learn more!