Position: Bilingual Field Engineering Assistant Category:



Branch Name: Direct Hire Dress Code:
Branch Phone: (905) 5868828 Job ID: 5418
Pay Info: Order Type: DH

Job Summary:
This role reports to the Engineering Processing Manager (EPM) and supports the Manager of Office Engineering and Training (MOET) in the areas of Customer Service and Plan Review Desk.

• Performing Customer Service Desk follow-ups by contacting clients via telephone/email in both an English and French speaking capacity
• Triage of incoming faxes/voicemail/emails
• Distribution of plan review and project letters
• Ensure correct distribution of Initial notifications regarding exposures to Client property to the appropriate personnel within FM Global
• Work on any assignments/projects as assigned by EPM or MOET
• Bilingual – English/French
• Bachelor’s degree preferred;
• Strong customer focus and telephone manner; ability to work with various stakeholders (clients, managers, engineers, etc.)
• Advanced skills in Outlook and MS Office
• Ability to take initiative and seek out information as required