| Position: | Bilingual First Response Coordinator | Category: | Admin |
| City: | Province: | ||
| Branch Name: | Direct Hire | Dress Code: | |
| Branch Phone: | (905) 5868828 | Job ID: | 5363 |
| Pay Info: | Order Type: | DH |
| Position Term: Full-Time, Permanent Location: Mississauga ON The Bilingual Response Coordinator duties will include: • Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information • Assess, handle and triage incoming calls and initiate outbound calls to service partners • Provide on trip assistance to clients as required - referrals for medical care, airline flight arrangements, hotel arrangements • Take notice of new claims pre and post trip and provide guidance on benefit eligibility • Demonstrate commitment to taking ownership and accountability of client problems at first point of contact • Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost-effectiveness and reputational impact to clients • Protect the client’s need for privacy and confidentiality according to established guidelines Requirements: • Must be fluently bilingual in both French and English, written and spoken, Spanish is considered an Asset • Travel claims knowledge considered an asset • Have superior communication skills, written and oral • Have superior analytical thinking skills to weigh cost-effectiveness and reputational impact to clients • Be able to adapt to fluctuating call volumes and have the ability to prioritize work to optimize efficiencies • Be adaptable to change (policy interpretations, workflows/processes, schedule changes) • Have superior decision-making abilities in time sensitive situations • Be able to empathize with clients and manage sensitive situations with maturity and respect • Be able to assess the urgency of each individual situation and act accordingly • Be open to rotational shifts schedules |
