Position: Customer Service Rep Category:



Branch Name: Direct Hire Dress Code:
Branch Phone: (905) 5868828 Job ID: 5328
Pay Info: Order Type: DH

Responsibilities / Duties

• Communicate and interface with customers in the order (30%) and return process of Spare Parts (70%)
• Process Spare Part orders in SAP
• Enter data from incoming Service calls into Service Information System (SIS).
• Execute all sales related documents in an accurate and timely manner
• Ensure customers are well informed about the status of their orders. Follow up calls are required.
• Miscellaneous tasks and projects as assigned.

Required Qualifications / Skills

• Excellent communication skills in English, as this position involves frequent contact with customers across the country (French an asset)
• 2 – 3 years of previous experience in a customer service or contracts function is required.
• Must be good in all Microsoft Office applications, experience in SAP sales order and purchasing order entry and management preferred
• Must demonstrate strong attention to detail and strong organizational skills.
• Basic background experience in purchasing, inventory control, transportation, SAP and warehousing functions is helpful
• Interpersonal skills required - organization, detail, communication, problem solving
• High level of team work and cross departmental coordination required
• Associates and/or Bachelors Degree in Business Administration, or related field is strongly preferred