Position:Bilingual Order Desk Rep - FT/ Perm Category:

Admin

City:

Markham

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5203
Pay Info:Order Type:DH

Job Summary:
Our client has been into medical devices space for more than 30 years and is looking at expanding the Customer Service team. Their business is growing and expanding and they need to add an exceptional team player who can support the organization and customers in a fast paced environment.

Responsibilities:
• Field incoming customer calls and inquiries
• Attend to walk in customers for purchases/inquiries and/or order pick ups
• Order Desk Duties including: entering fax, email, phone and web orders
• Updating customers on pricing, inventory availability and product information
• Updating Purchasing on high demand items and stock outs when encountered
• Creating RMAs when required
• Supporting Sales Rep efforts in the field, including quote preparation
• Updating customer data regularly in computer system
• Tracking shipments for customers
• Upselling products where applicable on calls

Qualifications :
• Must be bilingual English/French
• Must be detail oriented ; computer savvy and comfortable in a fast-paced environment
• Minimum of 1 -2 years experience in order processing