Position:Bilingual Order Desk RepCategory:

Admin

City:

Oakville

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5183
Pay Info:Order Type:DH

SUMMARY
Bilingual CSR is responsible for managing the customer experience by providing critical customer service and sales support for - Pool and Industrial product lines. This position works closely with dealer and distributor network and provide a liaison role with internal sales and operational departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Generate sales orders in AS400 system for new Purchase Orders
• Respond promptly to a high volume of phone and email inquiries; in both French and English
• Manage assigned accounts to ensure that commitments are met
• Maintain detailed knowledge of special promotions and customer pricing programs
• Process Return Goods Authorizations for customers
• Generate credit notes as required for pricing or warranty considerations
• Process warranty returns
• Resolve shipment discrepancies with carriers
• Provide product information to both dealers and homeowners
• Coordinate customer requirements with the operations, shipping, and sales teams
• Other duties as assigned

QUALIFICATIONS
• A minimum of 5 years’ experience in a Customer Service role
• Bilingualism (French & English) is required
• A proven track record for managing clients and problem resolution
• Ability to prioritize and utilize good judgment in problem solving.
• Excellent verbal & written communication skills
• Proficiency in Microsoft Office products. Extensive use of Excel in particular
• An aptitude and desire to continuously learn new products