Position:Customer Service RepresentativeCategory:




Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5162
Pay Info:Order Type:DH

Job Summary: The Customer Service Representative performs customer transactions, providing a high level of service and advice in order to meet customer needs. The CSR understands customer needs and identifies opportunities to promote products and services to customers

Essential Functions:
• Provides exemplary customer service, responding to inquiries, providing and following up quotations and taking/managing orders
• Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and shipping information
• Conducts stock checks, ensuring accurate information is given to customers
• Liaises with the Purchasing department and the warehouse to expedite customer orders
• Resolves invoicing problems and other customer service issues. Issues RGA’s as required
• Reads blue prints or uses samples to identify and take orders for parts
• Liaises with Field Sales Representatives, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information
• Able to work proactively with the customer/sales representative to grow sales by promoting the product offering and custom manufacturing capabilities and stimulates and solicits business growth
• Performs other tasks as assigned by management
• Support and follow the health and safety program

• OSSD or other relevant work experience

• 2-5 years in an office environment, specifically in Customer Service
• Intermediate to advanced computer skills, including MS Office and JD Edwards E1 or another ERP system
• Access to a working vehicle preferred as there will be travel between locations required
• Hose, fitting, and propane product knowledge is considered an asset
• Strategic thinker, good communicator and exceptional problem solver
• Performs function with a sense of purpose and a degree of urgency
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge
• Strong interpersonal skills with an emphasis on teamwork
• Excellent organizational, analytical and communication skills (oral & written)