Position:Bilingual Customer Service - ContractCategory:

Clerical

City:

Toronto

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5082
Pay Info:Order Type:DH

POSITION SUMMARY

This role is primarily responsible to make warm outbound telephone calls to prospective clients who have inquired to receive some information about our solutions, as well has handle inbound calls with the same purpose. The objective will be to qualify clients and book telephone meetings for the Inside Sales Team. Answering client questions as well as present company product solutions to help meet their needs. This is a fast pace environment ideal for individuals who work well with targets and seek to be challenged.

MAJOR ELEMENTS OF THE ROLE

• Making outbound calls to prospective clients who have already reached out for some information
• Handling inbound calls for prospective clients who are reaching out for information
• Deliver prepared sales talk that describes our products in order to persuade potential customers to book a meeting with our Inside Sales Team
• Explain our products, overcome objections and answer client questions
• Obtain customer information such as name, address, and secured debt and enter the information online
• Adjust sales scripts to better target the needs and interests of specific individuals
• Telephone or correspond to inquiries from customers
• Schedule appointments with the Inside Sales Team for customers

Qualifications
• College Degree or 2 years progressive customer service or phone sales experience required
• Bilingual – French and English
• Telemarketing experience selling or influencing prospective clients
• Type 25 words per minute
• Able to work on flexible shifts (i.e.: 12-8 pm)
• Proficient with Word, Outlook, Excel
• Experience and comfortable gathering sensitive information from clients regarding their financial situation
• Detailed oriented
• Comfortable working with targets and achieving them

A successful candidate:
• is a results-oriented individual
• knows how to manage time-sensitive information
• is well organized
• is detailed oriented
• has excellent interpersonal and communication skills
• thrives on variety and continuous improvement
• demonstrates solid problem-solving skills and good judgement
• has good communication and conflict management skills; and
• is equally comfortable working on their own as well as being a contributing member of a collaborative team