Position:Commercial Team LeadCategory:




Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:5040
Pay Info:Order Type:DH

Job Summary:
The Commercial Insurance Team Lead is accountable for leading and managing the team in day-to-day operations. You will oversee the effective operation of the unit by coordinating and enhancing workflow and operational procedures, as well as coaching and mentoring the team. You will also perform account management duties looking after a portion of our commercial book of business, leading by example a level of excellent customer service.
Key Responsibilities / Duties:
• Responsible for overseeing the day-to-day operations in the department; Develop, implement, monitor and improve workflows which promote exceptional customer service, increase customer satisfaction and increase efficiencies and achieves consistency
• Assist, manage, and review the assigned work of direct reports; Time and process management of work assigned ensuring that work, reports and projects are completed on time and accurately
• The “Go To” person for Commercial Insurance Division
• Act as lead for Insurance Company audits for Commercial Insurance business
• Engage in project management duties as assigned for strategic development initiatives
• Identify and participate in process improvement initiatives

• 5 years+ experience in the insurance industry, specifically in Commercial Insurance (P&C); Solid understanding of property/casualty insurance principals, underwriting, coverage & rate analysis with a strong focus on Commercial insurance
• RIBO Licensed and in good standing
• Post- secondary University or College level education in business, administration and/ or management
• Completion of CIP, or in progress an asset.
• Proven leadership abilities – coach, mentor and develop a team with various skill sets and levels
• Ability to produce results while working collaboratively with direct reports and colleagues
• Experience and expertise in data management using a Broker Management System, SigXP preferred
• Meticulous attention to detail and accuracy
• Self-starter, entrepreneurial spirit