Position:Tech Product Owner - BIlingualCategory:

Technical

City:

Malton

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4967
Pay Info:Order Type:DH

Responsibilities:
• Respond to customer request on a timely basis via phone, fax or email regarding product
• features, prices, services, delivery and process orders
• Provide technical assistance to Customers
• Locate and provide engineering information as requested
• Provide product interchange as required
• Process and follow-up on customer quotations
• Investigate and resolve customer issues, follow through on expediting requests
• Support our outside sales Reps on quotes, pricing and delivery inquiries
• Process returns of merchandise for clients providing appropriate credit/replacement.
• Work as part of the team to ensure all daily general office duties are completed
• Make outgoing sales calls to drive sales to specified accounts


Knowledge, Skills and Abilities Required:
Excellent customer service skills required
• Strong organizational skills, attention to detail/accurate
• Good people skills, able to handle difficult situations with customers as well as maintain
• cooperative relationships with all departments within the organization
• Work well with high volumes, prioritizing and multitasking
• Oracle/ERP experience a definite asset
• Bilingual French / English required
• Proficient in Microsoft office products, Outlook, Word, Excel and PowerPoint
• Clear and professional oral communication skills required