Position:Customer Service RepresentativeCategory:




Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4896
Pay Info:Order Type:DH

Resolve Recruit Inc . is proud to be an active support of a reputable financial institution in Mississauga for the last 15 years. Our client is currently looking to add eight(8) Unilingual Coordinators to their customer service team and I believe you would be a great fit. Please find below details for this role.

Position Term : Full-Time, Permanent + Benefits

Location : Mississauga ON

The First Response Coordinator duties will include:

Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information

Assess, handle and triage incoming calls and initiate outbound calls to service partners
Provide on trip assistance to clients as required - referrals for medical care, airline flight arrangements, hotel arrangements
Take notice of new claims pre and post trip and provide guidance on benefit eligibility
Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients
Protect the client’s need for privacy and confidentiality according to established guidelines

Must be fluently in English , written and spoken
Travel claims knowledge considered an asset
Have superior communication skills, written and oral
Have superior analytical thinking skills to weigh cost effectiveness and reputational impact to clients
Be able to adapt to fluctuating call volumes and have ability to prioritize work to optimize efficiencies
Be adaptable to change (policy interpretations, workflows/processes, schedule changes)
Have superior decision making abilities in time sensitive situations
Be able to empathize with clients and manage sensitive situations with maturity and respect
Be able to assess the urgency of each individual situation and act accordingly
Be open to rotational shifts schedules