Position:Bilingual Technical SupportCategory:




Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4882
Pay Info:Order Type:DH

Principal duties and tasks
• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications and log it on the database
• Analyze and troubleshoot customer issues via phone or email
• Conduct product application testing for sales reps and customers
• Update manuals for product training for sales representatives
• Plan and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
• Coordinate with Keyence Japan for new product literature proofreading
• Travel to sales offices and/or training seminars
• May assist sales reps with on-site presentations to customers, as needed
• Understand and observe company / department policies and procedures
• Assists in demo units discarding and inventory taking
• Verifying trial items returned from customers
• Repair items entry process on the database and track until repaired. Release back to the client
• Other duties or projects, as assigned
• Ability to enter activity information into the database and track
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Active listening skill
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Ability to communicate complex ideas in a simplified fashion
• High degree of service orientation to actively look for ways to help people
• Problem solving skill – identify complex problems and review related information to develop and evaluate options
• and implement solutions
• Bachelor’s degree in an engineering discipline and/or 1+ year of experience in industrial automation or quality control field preferred.

• Bilingualism (French/English) is mandatory for this role