Position:Bilingual Customer ServiceCategory:

Admin

City:

Toronto

Province:ON
Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4877
Pay Info:Order Type:DH

Resolve Recruit Inc is proud to be an active support of a reputable financial institution in Mississauga for the last 15 years. Our client is currently looking to add eight(8) Bilingual Coordinators to their customer service ream and I believe you would be a great fit. Please find below details for this role.

Position Term: Full-Time, Permanent
Business Hours: Monday – Sunday, 24/7 Call Centre Environment

Location: Mississauga ON

The Bilingual Response Coordinator duties will include:

• Excellent Customer Service
• Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provides insurance benefits and claims information
• Upon receipt of initial call assesses medical/reputational/operational risk and decides on appropriate next course of action
• Provides assistance to clients as required:
• pre-trip cancellation
• post trip new claim assistance
• referrals for medical care
• airline flight arrangements
• hotel arrangements
• Take notice of new claims pre and post trip and provide guidance on benefit eligibility
• Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
• Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients
• Protect the client’s need for privacy and confidentiality according to established guidelines

Qualifications:
• Superior communication skills
• Fluency in English and French language
• Ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients
• Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiencies

If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation or advise if you may know of anyone that might be interested.
Please also indicate a good time for me to call you or feel free to contact me ASAP.