Position:Technical Support Engineer - InhouseCategory:




Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4861
Pay Info:Order Type:DH


  • Resolve technical machine and operational problems for customers and Field Service Engineers.
  • Utilize remote diagnostics to assist customers.
  • Understand technical documentation, schematics and blue prints so as to utilize them in telephone support.
  • Utilize SIS Software records; update and maintain as necessary upon completionof service calls.
  • Working knowledge of SAP software and other computer skills as required by position.
  • Maintain communication with customers, Field Service Engineers and other personnel in a professional manner.
  • Travel to customers’ facilities under the direction of the Product Service Manager.
  • Interface with employees in different departments as necessary to obtain answers to technical problems.
  • Report discrepancies, unresolved or recurrent problems to the National Service Manager.

Must have extensive CNC product knowledge. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.

Must be able to lift up to 50lbs.

Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.