Position:Technical Support Engineer - InhouseCategory:

Engineering

City:

Mississauga

Province:ON
Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4861
Pay Info:Order Type:DH

RESPONSIBILITIES

  • Resolve technical machine and operational problems for customers and Field Service Engineers.
  • Utilize remote diagnostics to assist customers.
  • Understand technical documentation, schematics and blue prints so as to utilize them in telephone support.
  • Utilize SIS Software records; update and maintain as necessary upon completionof service calls.
  • Working knowledge of SAP software and other computer skills as required by position.
  • Maintain communication with customers, Field Service Engineers and other personnel in a professional manner.
  • Travel to customers’ facilities under the direction of the Product Service Manager.
  • Interface with employees in different departments as necessary to obtain answers to technical problems.
  • Report discrepancies, unresolved or recurrent problems to the National Service Manager.

Experience
Must have extensive CNC product knowledge. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.

Must be able to lift up to 50lbs.

Education
Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.