Position:Service Appointment CoordinatorCategory:

Clerical

City:

Thornhill

Province:ON
Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4858
Pay Info:Order Type:DH

Do you have appointment management experience?
Do you enjoy the excitement that results from being involved in the scheduling process?
Would you thrive in an automotive environment?

Then this is the career opportunity for you!

Appointment Coordinator
Requirements include:
• Focusing on Customer Retention and Business Development
• Receiving inbound service and sales appointment calls
• Performing outbound service reminder calls and send emails to schedule service and sales appointments
• Handle all incoming Service calls
• Set up Service and Parts appointments
• Book appointments in the CRM
• Maintain clear records of appointments and customer requests
• Make outgoing calls for service customers that are due for service
• Make outgoing calls for customers that missed their appointments to reschedule appointments
• Call customers who have purchased parts and schedule appointment for installation

Soft (but necessary) Skill Sets Needed:
• Detail-oriented personality
• Computer savvy
• Positive attitude
• Phone manner must be friendly, personable, accommodating and calm in a fast-paced environment
• Courteous approach and exemplary professionalism
• Must have valid driver’s license with good abstract
• Must have flexibility with work hours (including evenings and Saturdays)
• Experience with Reynolds (Ignite), XTime and CM (Contact Management) an asset


If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation.
Please also indicate a good time for me to call you or feel free to contact me ASAP.