Position:Bilingual Technical Helpdesk Category:

Technical

City:

Mississauga

Province:ON
Branch Name:Direct HireDress Code:
Branch Phone:(905) 5868828Job ID:4753
Pay Info:Order Type:DH

Responsibilities:
• Answer customers’ complaints on helpdesk with regards to medical equipments
• Document complaints on Service Requests SRs in Oracle database as per the company's Standard Operating procedures (SOPs)
• Follow up on loaners with customers (loaners’ retrieval)
• Troubleshoot failures with customers over the phone using critical thinking and referencing the company’s tools and manuals
• Support customers with SW upgrades, data communication over the phone
Requirements:
• Fluently bilingual in English and French (Oral and written)
• 3-5 years of similar work experience in a helpdesk
• Excellent Communication and Interpersonal skills
• High attention to details
• Strong troubleshooting skills on medical equipments
• High self-awareness and self-management soft skills
• A customer focused individual
• Team player with positive attitude
• Travel to the United States will be required periodically
Education Requirements:
· Bachelor of electrical, electronic or biomedical engineering or biomedical technologist from a college or university.