Position:Bilingual Call Center RepresentativeCategory:

Availability

City:

Mississauga

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4661
Pay Info:Order Type:DH

Position Summary:

•Providing players with effective and timely first level account support such as passwords, fund transfers, account set up and privileges and connections
•Handling inbound customer requests via email, telephone and chat both in English and French
•Using internal tracking system, document and track the nature and scope of issues and actions taken to resolve the call
•Escalating issues that cannot be resolved by first level per internal protocols
•Providing players with accurate information regarding game guidelines and rules
•Assisting fraud and security agents with related issues

Qualifications:

•Excellent communication skills, both written and verbal in both French and English
•Minimum 1 year customer service experience in a Customer Service environment
•General computer experience required, including the ability to type and navigate the internet
•Must be a team player and have an aptitude for learning new technology
•High energy with the ability to take charge and show your creative side
•Available to work on rotating evening shifts (4pm- 12am or 12am-8 am)