Position:Bilingual Customer Service/Order Desk ManagementCategory:

Clerical

City:

Mississauga

Province:ON
Branch Name:MississaugaDress Code:
Branch Phone:(905) 5688828Job ID:4643
Pay Info:Order Type:DH

Our client is looking for a bilingual (French/English) Customer Service Agent to coordinate and perform all customer order management activities and provide excellent customer service. The Customer Service Agent reports directly to the Manager Customer Service.

Position Qualifications:

• Process and verify customer purchase orders and requests to ensure on-time deliveries and company guidelines are followed.
• Respond, communicate and follow up with all internal and external customer inquires and orders and with assigned carriers to provide excellent customer service, resolve any issues in the order process and follow up on Return Authorization as necessary.
• Manage customer service central email address to receive orders and requests for information and follow up in a timely manner.
• Collaborate with AR Distribution and Sales department to ensure smooth operation of order processing and completion.
• Audit and update customer master information.
• Create KPI and service reports to assist in assessing individual carrier service levels to customers.


Qualifications:

• Bilingual, English & French
• Previous experience in customer service.
• Ability to multi-task and time-manage in a high pressure environment.
• Excellent communication skills and ability to work independently and in a team.
• Strong analytical and problem solving skills.


If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation or advise if you may know of anyone that might be interested.
Please also indicate a good time for me to call you or feel free to contact me ASAP.